Clarus Support Hub

Introducing Commercial Invoices and International Shipping

🌍 New Feature Announcement: Commercial Invoices & International Shipping

We’re thrilled to announce the release of Commercial Invoice and International Shipping functionality β€” giving you greater control, compliance, and visibility over your global shipments.

With these new tools, you can seamlessly manage customs information, generate compliant commercial invoices, and ensure all international shipments meet regulatory requirements.


βš™οΈ Getting Started

To begin setup:

  1. Navigate to: Settings > Accounts

  2. Select the account you’d like to configure.

  3. Scroll down to the new Customs Information tab.

Within this section, you can now enter:

  • EORI Numbers

  • IOSS Numbers

Each field includes a built-in link explaining what these numbers are and how they’re used.


πŸ“¦ Product Configuration

Next, ensure each product record contains accurate customs data.

  1. Open the product record.

  2. Go to the Customs section.

  3. Fill in the required fields:

    • Country of Manufacture – where the product was made.

    • Commodity Code – the tariff classification (HS Code) that will appear on your commercial invoice.

Entering these details ensures all required customs information is automatically included whenever you generate commercial invoices.


🧾 Understanding EORI & IOSS Numbers

These identifiers are automatically applied to your commercial invoices based on warehouse and shipment details:

  • GB EORI Number – for shipments from UK-based warehouses (prefix β€œGB”)

  • NI EORI Number – for shipments from Northern Ireland (prefix β€œXI”)

  • EU EORI Number – for European warehouses (prefix varies by country, e.g., β€œFR” for France)

  • IOSS Number – begins with β€œIM” and appears only when the total product value is below €150

πŸ’‘ Tip: Adding product values is mandatory for commercial invoicing and international shipping.


🚚 Using Commercial Invoices in Shipments

Once setup is complete, go to the Shipments menu.
You’ll now see a new Commercial Invoice column on the far right for any newly created shipment.

From here, you can:

  • Download the commercial invoice directly.

Note: Completed shipments will still display the column, but it will no longer be interactive.


🌐 Configuring International Shipments

International shipments in Clarus follow the same process as standard shipments β€” with a few important configuration requirements:

Product Setup

Before shipping internationally, confirm that each product includes:

  • Value (under the relevant configuration tab β€” Unit, Case, etc.)

  • Commodity Code

  • Customs Description

  • Country of Manufacture

⚠️ If any of these fields are missing, the product cannot be shipped internationally.

Warehouse Setup

Ensure your warehouse has a country assigned β€” this determines which EORI number is automatically applied.


βœ… Completing the Shipment

Once products and warehouse details are correctly configured:

  1. Choose your carrier and carrier service for international delivery.

  2. Complete your shipment as usual.


✨ Why It Matters

This update empowers you to:

  • Simplify customs compliance

  • Automatically generate compliant commercial invoices

  • Ship globally with confidence and accuracy

With Commercial Invoices & International Shipping, Clarus makes it easier than ever to manage cross-border logistics with full visibility and control.