Troubleshooting - Checking the FTP/SFTP Queue
Checking the FTP/SFTP Queue
This guide explains how to check the FTP and SFTP queues to ensure your import files are processing correctly in Clarus WMS, especially when dealing with large datasets or potential import failures.
Step-by-Step Guide
1. Check Event Logs
If an import is failing, first check the "Event Logs" menu on the frontend of Clarus WMS. This will provide information on whether the import was successful or failed.
2. Check the Queue using Sidekiq
If there are no event logs or the file appears stuck, you may need to check the queue using ""Sidekiq"".
3. Log in to Sidekiq
Upon logging into Sidekiq, you will see the main dashboard. Look for the ""Enqueued"" section to see the status of your imports.
4. Understand "Default" (Old FTP Queue)
The "Default" queue represents the old FTP system. It usually shows 7 files enqueued.
5. Understand "SFTP" (New SFTP Queue)
The "SFTP" queue is for the new SFTP system and shows the number of files currently being uploaded.
6. Identify Potential Issues
If the number of enqueued files is much higher than the usual 7, or if it's continuously increasing, there is likely an issue.
WARNING: For the old FTP, a stuck queue usually means a reset by a developer is needed.
REMEMBER: The new SFTP queue generally shouldn't get stuck. High numbers usually mean larger imports are taking longer to process, and waiting often resolves the issue.FAQs
What should I do if an import file gets stuck?
First, check the "Event Logs" menu. If no logs are available, check the queue using "Sidekiq".
What is the usual number of files in the "Default" (old FTP) queue?
The "Default" queue usually has 7 files enqueued.
What does a high number in the SFTP queue indicate?
A high number in the SFTP queue usually means that larger imports are taking a while to upload. Waiting generally allows them to go through.
Who can reset the old FTP queue if it's stuck?
The old FTP queue usually needs to be reset by one of the developers.
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