What are the common issues with Cloud Print and how do I fix them?

What are the common issues with Cloud Print and how do I fix them?

Troubleshooting Clarus WMS Cloud Print Issues

This guide helps you fix common problems with Clarus WMS Cloud Print, offering clear solutions for printing errors and managing local file storage. Follow these steps to ensure smooth printing operations.


Step-by-Step Guide

1. Resolve 'Worker Exited with Return Code -15' Error

If you experience occasional printing problems and see 'return code -15' in the Logs tab of Clarus WMS Cloud Print, follow these instructions:

Update Cloud Print

Download and install the most recent version of Clarus WMS Cloud Print. Refer to the 'Upgrading Clarus WMS Cloud Print' guide for detailed instructions.

Disable Parallel Printing

If updating does not fix the problem:

Open the Clarus WMS Cloud Print application. Go to the Printers tab. Uncheck the Parallel printing option.

AlertREMEMBER: This should resolve the printing error.

2. Prevent Local Print Files Causing Storage Problems

Clarus WMS Cloud Print saves printed files on your computer by default, which can use up storage space over time. If you do not need to keep these files, you can turn off this feature.

How to Turn Off File Retention

Open the Clarus WMS Cloud Print application. Go to the Settings tab. Uncheck the option Retain printjob contents after printing.

WarningWARNING: This will stop local copies from being stored after printing, freeing up space on your computer.


FAQs

What does return code -15 mean?

Return code -15 usually indicates a problem with parallel printing. Follow the steps above to disable parallel printing and resolve the issue.

How do I stop Clarus WMS from saving print files locally?

You can turn off this feature in the Settings tab by unchecking Retain printjob contents after printing.

How can I free up space from stored print files?

You can manually delete stored files or disable the retention feature to stop new files from being saved.

Do I need to update Cloud Print regularly?

Yes, it is recommended to keep Clarus WMS Cloud Print updated to avoid bugs and ensure smooth performance.

Can I reprint files if I disable file retention?

No, turning off file retention will remove the ability to access previously printed files locally.


    • Related Articles

    • What network configuration does the Clarus WMS Cloud Print Client need to be able to connect?

      Connecting Clarus WMS Cloud Print Client This guide explains how to configure your network settings to ensure the Clarus WMS Cloud Print Client can connect to our servers, covering essential domain names, IP addresses, and port configurations. ...

    • How can I view Printers in Clarus WMS Cloud Print?

      Viewing Your Integrated Printers This guide will help you view your integrated printers in Clarus WMS Cloud Print, making it easy to access your printer list and resolve any issues with new integrations. Step-by-Step Guide 1. Open the Settings Menu ...

    • How do I install Clarus WMS Cloud Print?

      How to Install and Use Clarus WMS Cloud Print This guide explains how to install and integrate Clarus WMS Cloud Print with your system. Follow these steps to set up Cloud Print and start using it for printing documents directly from Clarus WMS. ...

    • How does ClarusWMS Cloud Print communicate with my printers?

      Printer Access for Clarus WMS Cloud Print This guide explains how to ensure your printers are visible to the Clarus WMS Cloud Print client and how communication to these printers works. Following these steps will help you set up your printing ...

    • How do I upgrade to Clarus WMS Cloud Print?

      Upgrade Clarus WMS Cloud Print This guide provides straightforward steps to upgrade your Clarus WMS Cloud Print to the latest version. Follow these instructions to download and install the new version on your system easily. Step-by-Step Guide 1. ...