No Charge Applied

No Charge Applied

How to Identify Why a Charge Has Not Applied

This article explains how to investigate why a charge has not been applied in Clarus WMS. It provides key areas to check, ensuring you can quickly pinpoint and resolve any missing charges.


Step-by-Step Guide

1. Check the Charge Card Setup

Ensure the charge card has been set up correctly. This includes verifying the 'auto charges' setting. If 'auto charge' is not toggled on, confirm with the client that the charges are being added manually.


2. Verify Storage Unit Type

Most clients charge via 'storage_unit' or 'storage_unit_to', which are pallet charges. Only one client (Altrea) uses 'product weight' for charges. When checking the storage unit type, make sure the charge that is due to be applied is set to the correct unit type.


3. Review Charge Lines

Both receipt and pick charges will show the charge lines underneath the picklist or receipt summary. If a charge has not applied, it is usually due to the following:

- Created at date

- Storage unit type



FAQs

What are the common reasons for charges not applying?

The most common reasons for charges not applying are issues with the 'Created at date' or the 'Storage unit type'.

Where can I see the charge lines?

Charge lines for both receipt and pick charges will be displayed underneath the picklist or receipt summary.

AlertREMEMBER: Most clients use 'storage_unit' or 'storage_unit_to' for pallet charges. Only one client uses 'product weight'.

WarningWARNING: If auto charge is not toggled on, confirm with the client that charges are being added manually to avoid missing revenue.


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