How is database backup and retention managed?

How is database backup and retention managed?

Clarus Data Retention and Security Explained

This article explains how Clarus securely stores your data, including details on automated backups, data retention periods, and our commitment to information security standards.


Step-by-Step Guide

1. Understand Automated Backups

Our master database uses automated backups to allow recovery to within 5 minutes. These backups are kept for 14 days.


2. Learn About Full Snapshots

Full copies of our database are created every 24 hours and saved in two separate locations. These snapshots are also kept for 14 days.


3. Quarterly Recovery Checks

As part of our ISO27001 certification, we test our database backups every three months. This ensures our backups are always valid and can be used for recovery.


4. Alert System for Backup Failures

We receive immediate alerts if our database backup process encounters any issues. This allows us to quickly address and resolve problems.


5. Customer Data Retention

Customer data is kept for 6 years after your customer relationship with us ends. After this period, all data is made anonymous.


FAQs

How long are automated backups kept?

Automated backups are retained for 14 days, providing point-in-time recovery within 5 minutes.


Are full snapshots different from automated backups?

Yes, full snapshots are generated daily and uploaded to two separate storage locations, also retained for 14 days, offering an additional layer of data recovery.


What is ISO27001 certification and how does it relate to data recovery?

ISO27001 is an information security standard. As part of this certification, Clarus performs quarterly full recoveries of database snapshots to ensure backup validity.


What happens if a database backup fails?

We have an alert system in place that notifies us immediately if our database backup process fails for any reason, allowing for prompt resolution.


How long is customer data retained after ending a relationship with Clarus?

Customer data is retained for 6 years following the termination of the customer relationship. After this time, all data will be anonymised.


REMEMBER: Clarus holds information in accordance with information security standard practices.
WARNING: All customer data is anonymised after the 6-year retention period following termination of the customer relationship.

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